oh oh SMRT ;
December 18, 2011
and by now, i am not surprised if the whole uproar in regards to the recent SMRT mishap, has reached other countries.
it sure was a hit with my fellow Singaporeans.
and of course, an uproar such as this, calls for a heated debate between me and dad. as for every other political issues to our country.
so, this incident happened for the first time ever. and there we go, everyone starts complaining and pointing fingers. i am certainly not stating that it’s not a big deal.
It is.
but the culture to blame, should stop. we should argue wherever is relevant. not argue blindly.
there’s a first time for everything. point taken.
my personal thoughts on this would be that: 1) SMRT wasn’t solution efficient in aiding. 2) the aftermath would be a messy domino effect and 3) i am really disappointed that SMRT’s CEO, Ms Saw Phaik Hwa would consider to resign, if urged to.
1) we should be grateful that we are provided with an efficient transporting system that covers almost, most of our country. if foreigners were to complain, let it be. we know the value of how much the train service means to us in our daily lives. however, I’d have to agree that, the situation could have dealt in a better manner.
when I say this, please understand that i am speaking from the view of a Singaporean. im not a degree holder but a girl in her mid 20s,struggling to make it work, day by day. nothing more or less of it.
it is easier said than done. but i can’t help but think that the communication between SMRT and their staffs should have been better. SMRT is a HUGE company. we all know that. so, shouldn’t there be like 1 emergency button to deliver important messages where all the staffs could receive? on their walkies, train stations and in the trains?
and if Singapore welcomes foreign talent, announcements should be made in various languages, so even tourists would be able to comprehend.
i can understand that this is the first time, such incidents has happened, but, the chaos could have been prevented. to know that SMRT staffs were rude to customers, demanding for answers, isn’t pleasant to the ears. yes, people panic too. but, come out with a proper plan and execute it.
what’s the loss done in activating all the other transportation alternative under SMRT? to help cater to Singaporeans foreigners stranded in a situation like this? i refuse to believe, there are no free buses or taxis at that point of time to aid. the least to cut down on the damage done and reputation loss is to sincerely provide for the stranded customers.
what if, there were elderly? what if there were children?
bridging buses would be obviously be filled like mad. so, why not segregate? most people can take the bridging buses but, elderly and parents with small children can take the cab for free.
afraid of $$$ loss? please. are you telling me you wouldn’t even do this for safety because you’re afraid of the monetary losses?
2) it’s going to be a messy domino effect because, SMRT staffs will get it. then, citizens will ask for refunds. foreigners will ask for refunds. unlikely questions and doubts will arise. safety will be questioned. what of there is a terrorist attack? can you promise us, that this is not going to happen?
never-ending.
then, what about the 2 ladies who had to be sent to the hospital? are they compensated?
the aftermath is inevitable.
as an individual, i don’t have much to say. i take the train everyday to work. and shit happens sometimes. so, i just have to trust that at least if this happens again, the evacuation plan would be better. only vague hope. but if you have all the individuals, it’s a different issue. everyone is different and have their own views.
3) i really don’t think, Ms Saw Phaik Hua should resign. really. she should save SMRT and see this matter through the end. eventually, she’ll regain hers and the company’s reputation. right? because i can only imagine, it’s not easy becoming a CEO. when things like this happens, it’s not your staffs or managers that gets the finger, it’s you. because you represent it. so, i really hope you don’t give up.
and what the hell is up with the “income opportunity” message? who sent out that message? and to take it lightly and say that, it is a mistake and you apologize for it, doesn’t justify. if i may add, insulting. we are not stupid. stop treating us like kids. do something about it.
what? if its goes viral, will you be offended if others say that we, Singaporeans are, greedy for money? not well planned?
nonetheless, I hope the fingers would stop pointing and the right authorities would work together to clear this up and prove yourselves, so people would stop pointing. I also hope that the authorities wouldn’t take us lightly just because, we would understand.
Labels: #SMRT #Saw Phaik Hua #weigh #opinions
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